Shipping & Delivery Policy – Alcme

At Alcme, we strive to process your order quickly, efficiently, and with environmental consciousness, always selecting the most eco-friendly delivery methods available. Below you’ll find details about our shipping costs and delivery times.

Processing Time

Orders placed on weekdays before 11:59 PM are processed and shipped the same day. Orders placed on weekends or public holidays are shipped the next business day. Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Costs

At Alcme, we always choose the greenest and most environmentally friendly shipping option available. The good news is that this eco-friendly shipping is always free for our customers, regardless of order size or destination country.

Delivery Times by Country

Our estimated delivery times are 5–7 business days (including weekends) for the following countries:

• Netherlands: 5–7 business days

• Belgium: 5–7 business days

• Germany: 5–7 business days

• Other EU countries: 5–9 business days

Please note that these delivery times are estimates and may vary depending on external factors such as courier services and local holidays.

Delays

While we do our best to deliver your order within the expected timeframe, delays may occur due to circumstances beyond our control, such as customs inspections or increased workload for delivery services. Alcme cannot be held responsible for delays caused by these external factors.

Tracking Information

Once your order has been shipped, you will receive an email with tracking details so you can follow your package's journey.

Lost or Damaged Packages

If your package arrives damaged, please contact us immediately at support@Alcmex.com and include photos of the damage. For missing packages, please check the tracking information and contact the courier service. We are always available to assist you further.